Return & Exchange Policy

You may return or exchange any product that meets the return conditions outlined below within 14 days from the date you receive your order, free of charge.

• Products must be returned in their original box or packaging.
• Returns or exchanges cannot be accepted for products whose original packaging has been damaged or sealed with shipping tape.
• You must notify us before sending a return or exchange. Orders without an approved return or exchange request will not be accepted.
• To request a return or exchange, go to the My Orders page, click the "Request a Return or Exchange" button for the relevant order, and complete the form in full.
• Used products are not eligible for return.
• Please complete the return form printed on the front of your invoice and include it with the returned product. If you have not received your invoice, you may request a copy by clicking the "Request Invoice Copy" button on the My Orders page.
• For orders invoiced to a company, a return invoice must be issued before the return can be processed. Shipments without a return invoice will not be accepted.
• Once we receive your product, it will be inspected. If it meets our return conditions, your refund or exchange will be processed accordingly.
• You can track the status of your return or exchange request from the My Return & Exchange Requests page. Items that do not comply with our return policy will not be accepted and will be sent back to the sender.